Terms of service.

I kindly ask that you read and agree to the following terms and conditions before sending your enquiry.

No dates can be held without a booking fee and by paying your booking fee you agree to T&Cs listed here.

1. PRICING

All pricing is inclusive of a blow-dry (unless arranged otherwise).

Sarah will provide information on how the hair should be prepared prior to (on the day) styling. If this is not adhered to and you are asked to re-shampoo your hair on the day, this will cut down your service time.

2. BRIDAL TRIALS
​All trials are held at Salon You, unless arranged prior. Trials are an additional cost of $200. We recommend having your make up trial prior to this appointment.

We respectfully ask that no extra guests accompany the client having the trial. 

3. BOOKINGS

A booking fee is required to secure your wedding date. Until this has been received, your wedding date is not confirmed. Your booking fee will be deducted from the final balance.

The booking fee is non-refundable. This includes, but not limited to, situation(s) where the booking and/or wedding is cancelled due to personal relationship breakdown, financial, family situation and unforeseen circumstances including but not limed to: health pandemics, change in regulations, health warnings, weather events, travel limitations, venue closures.

4. BOOKING NUMBERS

Please consider and confirm your numbers carefully at the time of booking, as we do not offer any reductions. This includes, but not limited to, situations where the booking and/or wedding is amended due to personal relationship breakdowns, financial, family situations and unforeseen circumstances including but not limited to: health pandemics, change to regulations, health warnings, weather events, travel limitations, venue closures.

5. TRAVEL

​Travel fees are calculated from 12 Hylton Place @ $1.80 per km. Accommodation fees may apply where the location is an hour or more travel, and the start time is 8:30am or before.

If flying is required, reasonable airfares and accommodation will also be required. Please get in touch to discuss your location.

6. EARLY CALL TIMES

​A $100 fee applies to bookings before 8am in Queenstown, and 9am in Wanaka. If your locations is outside of these please get in contact to discuss.

7. CANCELLATIONS

All bookings fees are strictly non-refundable or non-transferable regardless of the reason given.

The booking fee is to cover administration and loss of other bookings caused by allocating your booking.

In the unlikely event that Sarah is unable to attend the clients booking due to sickness, injury, personal emergency or any other circumstance beyond her control, she will endeavour to find a replacement. However, finding a replacement is not guaranteed.

8. COVID-19

Enforced cancellations due to government regulations (lockdown) will result in the bride receiving a full refund minus the booking fee. The booking fee will be credited to a future date. If Sarah is unavailable for the new date, then the booking fee is forfeited as the booking fee is non-refundable.

9. RESCHEDULE/POSTPONEMENTS

If you choose to reschedule or postpone your wedding, you will be subject to new pricing.

10. SERVICE LOCATION & REQUIREMENTS

Getting ready location is at the discretion of the bride however, there are certain requirements Sarah needs to complete hair services. Working electrical outlets must be available for use. A work area with table and chairs as well as ample lighting (natural or artificial) is also necessary for services to be performed properly. A low traffic area is also preferrable (i.e. not by a door where people will be in and out all morning).

11. PAYMENT

The final balance is due one month (4 weeks/30 days) before the event as one payment, no exceptions. Payment can be paid via credit card or bank transfer.

12. VAPING WHILST HAVING YOUR HAIR DONE

I ask, respectfully, that there is no vaping whilst I do your hair.